Best Practice Guides
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ICLCA Best Practice Guides & Frameworks
Explore our comprehensive suite of professional standards, self-study frameworks, and evaluation models designed to assist postsecondary learning center leaders, directors, and institutional researchers in building, sustaining, and measuring high-impact academic support programs.
Course-Based Learning Assistance (CLA) Guide
A generic, 12-section framework modeled after CAS standards to help higher education institutions create, evaluate, and strategically plan course-based peer learning programs (e.g., SI/PASS, PLTL, and SLA). Features intentionally integrated equity and antiracism practices, a two-tiered model (Essential vs. Aspirational), multi-level evaluation guidance, and actionable reflection tools.
Explore the Course-Based Learning Assistance (CLA) GuideTutoring Services and Programs Guide
Authored by Jane Neuburger and Geoffrey K. Bailey and published jointly by ICLCA and APASP, this guide provides postsecondary learning support professionals with a rigorous self-study model. Structured around 12 core functional areas, it offers clear guidance for program design, staffing, leadership, content delivery, governance, and institutional alignment.
Explore the Tutoring Services and Programs GuideTutoring Analytics Framework
Created by Geoffrey Bailey, this framework guides institutions progressively through 3 analytical stages—moving learning centers from foundational descriptive tracking (Level 1) to disaggregated outcome analysis (Level 2) and advanced econometric modeling, Propensity Score Matching, and financial ROI evaluation (Level 3). Includes fillable institutional action templates.
Explore the Tutoring Analytics Framework