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ICLCA Consultants

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An external review of a learning center can occur for several reasons: 1) to provide an objective view of operations and services that can lead to systemic changes and to reinforce the value/necessity of academic support; 2) as part of a comprehensive review based on best practices (e.g., ICLCA tutoring best practice guide, CAS standards) or an institutionally-designed framework; or 3) to help an institution navigate complex political challenges for finite resources.

ICLCA has also developed some suggested packages to help you determine what will best meet your campus’s needs.

Basic Package Intermediate Package Comprehensive Package
Description
  • Evaluation of one aspect of operations/services (e.g., tutoring)
    		•
  • Evaluation of all academic support operations and services in a learning center
    		•
  • Evaluation of all academic support operations, programs, services, staffing levels, and fiscal operations for a division or institution
    		•
    Deliverables

  • SWOT analysis of operations and services for a particular aspect of a learning center (e.g., tutoring, SI/PAL, embedded tutoring, etc.)

  • Recommendations on operational and program changes (e.g., services, staffing, funding, response to enrollment changes, etc.)

    		•

  • SWOT analysis of the operations and services for the entire learning center

  • Recommendations on operational and system changes (e.g., services, staffing, funding, response to enrollment changes, etc.) for the learning center

    		•

  • SWOT analysis of academic support operations and services at the divisional or institutional level

  • Recommendations for divisional/institutional changes that affect comprehensive academic support services and offices (e.g., services, staffing, funding, response to enrollment changes, etc.) at the institution

    		•
    Suggested On-Site Time 1-2 days 2 days 2-3 days
    Recommended # of consultants 1 2 3
    Estimated costs* $1,500 - $2000 + expenses $4,000 - $6,000 + expenses $10,000 - $15,000 + expenses

    * Disclaimer: Individual consultants should be contacted directly to determine their availability, the scope of the contract, and to finalize actual costs. Please note that these are independent contractors who would be set up as vendors at your institution and receive a 1099. Furthermore, these are only estimates and are provided to help institutions anticipate the expenses involved given the specific scope of the external review. ICLCA does not receive any funds for external reviews and is not part of this process.

    Consultants:

    ICLCA has identified the following individuals who have: 1) X # of years in the profession; 2) earned an ICLCA Learning Center Leadership Certification at level 3 or level 4 (lifetime achievement); and 3) are active in the profession. Their cumulative experience is essential in helping learning centers conduct a comprehensive review of their operations and services using research-based best practice guides.

    • Geoff Bailey

      01/14/2025 15:40 | Mark Woolwine (Administrator)

      Email: geoffrey.bailey@louisville.edu

      Phone: +1-502-852-8105

      Institution: University of Louisville

      Institutional Type:

      • Research 1 Carnegie classification
      • Large institutions: 20,000+ students
      • Mid-size institutions: 5,000+ students
      • Small institutions: 1,000-5,000
      Specialty Areas:
      • ICLCA tutoring best practice guides co-author
      • Experience with using CAS standards for Learning Assistance Programs
      • Former NADE accreditation reviewer (2011-2018)
      • Strategic planning
      • Assessment
      • Campus politics
      • Fiduciary matters and fundraising
      • Tutoring
      • Academic coaching
      • CRLA training
      • Space design
      • Summer bridge programs
      • Creating sustainable systems/growth

    • Stacey Blackwell

      01/14/2025 15:36 | Mark Woolwine (Administrator)

      Email: stacey.blackwell@rutgers.edu

      Phone: +1-848-445-0984

      Institution: Rutgers University - New Brunswick

      Institution Types:

      • 4-Year Public
      • 4-Year Private
      • 4-Year Public Liberal Arts
      • 4-Year Private Liberal Arts
      • 2-Year Public

      Specialty Areas:

      • Peer leader/tutor training
      • Program development
      • Strategic planning (unit & campus level)
      • Space design
      • Academic coaching
      • Learning Assistance Programs
      • Tutoring programs
      • Program sustainability & growth
      • Assessment practices
      • Professional development for staff
      • Campus collaborations
      • Structure & organization


    • Patrick Dempsey

      01/14/2025 15:30 | Mark Woolwine (Administrator)

      Email: pdempse2@fau.edu

      Phone: 215-696-1687

      Institution: Florida Atlantic University

      Institutional Type:

      • 4-Year Public
      • 2-Year Public
      • Large (over 15,000 students)
      • Medium (5,000 - 15,000 students)

      Specialty Areas:

      • In-Person and online tutor training programs, especially CRLA Levels I, II & III and ACTLA
      • Educational technology integration and management (including XR)
      • System administration of tutoring information/scheduling systems
      • Direct assessment of learning
      • Supplemental Instruction (following UMKC model)
      • Embedded tutoring and coaching models
      • Learning center position descriptions and recruiting


    • Michael Frizell, MFA

      01/14/2025 15:28 | Mark Woolwine (Administrator)

      Email: michaelfrizell@missouristate.edu

      Phone: +1-417-576-8557

      Institution: Missouri State University

      Institution Type:

      • 4-Year Public
      • Large (over 15,000 students)
      • Medium (5,000-15,000 students)
      • Small (under 5,000 students)
      Specialty Areas:
      • Writing Center
      • Presentation Center
      • Tutoring
      • Supplemental Instruction
      • Marketing
      • Research and Development
      • Learning Center Theory and Practice
      • Social Media
      • Writing Fellows
      • Learning Center Design
      • Documenting Successes


    • Amanda Knapp, Ph.D.

      01/14/2025 12:08 | Mark Woolwine (Administrator)

      Email: aknapp@umbc.edu

      Phone: +1-410-322-3863

      Institution: University of Maryland, Baltimore County (UMBC)

      Institutional Type:

      • 2-Year Public
      • 4-Year Public
      • 4-Year Public Liberal Arts
      • Large (over 15,000 students)
      • Medium (5,000-15,000 students)
      • Small (under 5,000 students)

      Specialty Areas:

      • Experience with using CAS Standards for Learning Assistance Programs
      • Leadership and vision in the areas of student retention, progression, academic success, and graduation
      • Development, Implementation and Leadership of a Proactive, Coordinated, Holistic, Student Success Models - (Academic Advocacy and Academic Peer Advocacy)
      • Undergraduate Academic Policy and Petition Processes
      • Academic Learning Resources (Tutoring, Supplemental Instruction, Writing Center, Academic Skills Meetings, Placement Testing, Early Academic Alerts, Etc.)
      • Strategic Planning
      • Process Improvement
      • Project Management
      • Coordination of campus wide student success efforts 
      • Data-informed design including predictive analytics to bridge equity divides
      • Accreditation and ICLCA Designation of Excellence Processes
      • Leadership, Management, Mentoring and Staff Development

    Level 3 and 4 certified members who are interested in consulting are encouraged to complete our online registration form

    Consultant Registration Form

    You will be also be asked to send a PDF copy of your CV and a headshot to Michael Frizell at frizellm@nclca.org.


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